Certificate IV in Customer Service is specifically designed for people who are looking to advance within the customer service industry. Our Nationally Recognised Customer Service Qualification will allow you to advance within your career and provide you with the skills, knowledge and confidence to lead and manage customer service teams within the workplace. The target market for this qualification is customer service marketing, administration, or management, small company owners and staff with a recruitment role.
The aim of the qualification is to provide learners with a with the core understanding of health and safety, communication and social responsibility. In addition to give learners an understanding working within an organisation, coordinating business resources, writing complex documents, working with colleagues and customers, addressing customer’s needs, and implementing customer service standards.
The Certificate 4 in Customer Service is accredited by Abu Dhabi Centre for Technical and vocational education and training (ACTVET) and meet the quality standards laid down by the National Qualifications Authority (NQA) and are benchmarked to accepted international standards.